Service Support
Service Support
At MGI Tech, we are committed to delivering exceptional service and support at every stage of your journey — before, during, and long after your purchase.
With a global network of 49 service stations across 24 countries and strategically located spare parts warehouses, we ensure fast, reliable, and expert assistance whenever you need it. Our flexible warranty and service plans are designed to maximize uptime, maintain compliance, and give you complete peace of mind.
Global Service Network
0Service stations
0Countries covered
0Parts hub cities
0Operating regions
Parts hub
Service Plans
Chose the coverage that best fits your laboratory needs. All instruments include First-Year Warranty as standard.
First Year Warranty
Included with every new MGI instrument purchase.
- Remote support: telephone, email & online
- On-site support within 2 business days*
- One preventive maintenance per year
- Software updates and upgrades
- Parts replacement and repair services
*Response time varies by region. Please refer to service contract.
Annual Service Plan: Bronze
Essential coverage beyond the first year.
- Remote support: telephone, email & online
- On-site support within 3 business days*
- One preventive maintenance per year
- Software updates and upgrades
- Parts replacement and repair services
Annual Service Plan: Gold
Premium comprehensive support.
- Remote support: telephone, email & online
- On-site support within 2 business days*
- Two preventive maintenance visits per year
- Software updates and upgrades
- Parts replacement and repair services
- Annual compliance certificate
- Reagent replacement upon sequencer failure
