Resources
Resources
At MGI, we are committed to providing reliable, responsive, and high-quality support to our global network of customers and partners. With 49 service stations across 26 countries and more than 10 strategically located spare-parts warehouses, our Customer Service Centre ensures smooth and efficient support across pre-sales, sales, and after-sales needs.
We hold ourselves—and our suppliers—to the highest standards of business ethics, data security, labour rights, health and safety, and environmental sustainability. Explore the sections below to access the tools, documents, and services that will help you succeed with MGI.
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Request a Service
Installation, Maintenance & Support
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Service Support
Get help, support and solutions
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What If?
Genomics solving big challenges
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Custom Solutions
Tailored genomics services for you
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Genomics Unlocked
Transformative genomic science
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Certificates
Compliance & Quality Certifications
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Safety Data Sheets
Browse safety information for MGI products
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Demonstration Data
Evaluate MGI platforms with datasets
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Data Security
Protecting Your Data
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Universal Calculator
Simplify your sequencing calculations
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10th Anniversary
Ten years driving genomics forward
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Supplier Conduct Code
Guiding ethical practices for partners
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1M Microbiome Project
Building the first global microbiome map
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Pandemic Program
Scalable Testing. Global Readiness.
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CEC
Customer Experience Centres worldwide